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 Competency Mapping Resources for Retail & Adjacent Industries

COMMON SKILLS FOR EMPLOYABILITY AND PATHWAYS TO ADVANCEMENT

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The skills and abilities critical to success in retail work—like customer service, teamwork, service recovery, and problem-solving - are in demand from employers not just in retail, but many other industries.

 

Front-line retail workers develop these employability skills, but they aren’t always understood or captured in a way that helps them achieve advancement opportunities.

 

CAEL created these resources that capture and expand upon existing research on skills developed through front-line retail work. They can be used to communicate the value and inform the creation of competency-based workforce activities in retail.

Download These Resources